Terms of service — Aifredas

1. The service

Aifredas is software for family office and fund operations, provided by Primary MB, company code 307697149, Lithuania ("Aifredas", "we"). Each customer receives its own installation on a dedicated server that we operate for that customer ("Deployment"), together with set-up, maintenance and support as described in the order.

Aifredas is an operations and record-keeping tool. It does not provide investment, legal, tax or accounting advice, does not execute payments or trades, and figures it computes are derived from data the customer supplies and remain the customer's responsibility to verify.

2. Agreement and order

These terms, the order signed by the customer and the data processing agreement together form the agreement. If they conflict, the order prevails, then the data processing agreement, then these terms. The customer is the organisation named in the order; the person accepting on its behalf confirms they are authorised to do so.

3. Accounts and access

Staff users sign in through the customer's Microsoft Entra ID directory. The customer decides which directory groups map to which roles, and is responsible for keeping that mapping current.
Investor portal users, where the portal is enabled, receive access on the customer's instruction and see only what the customer publishes to them.
The customer is responsible for the acts of its users and for the security of the identities and devices they use.

4. Customer data

All data the customer or its users place in the Deployment, and everything derived from it, belongs to the customer.
We process it only to provide, secure and support the service, on the customer's instructions, as set out in the data processing agreement and the privacy notice.
We do not use customer data to train models, and bank data is never sent to a language model.
On termination we return or delete customer data as described in section 11.

5. Bank connections

Bank balances and transactions are retrieved through a licensed account information service provider on the consent of the customer's authorised representative given at the bank. Access is read-only. The customer confirms that the person giving consent is entitled to do so for the accounts concerned, and acknowledges that the availability, history and refresh frequency of bank data depend on the bank and the provider and are outside our control. Consent may be withdrawn at any time; withdrawing it stops further retrieval but does not delete data already imported, which is governed by section 4 and the retention schedule in the privacy notice.

6. Acceptable use

The customer must not use the service to store or process data it has no right to process, attempt to access another customer's Deployment or our infrastructure, remove or bypass security controls, or resell the service. We may suspend access to a Deployment where continued operation would cause a security risk, giving notice as soon as practicable.

7. Availability and support

We aim to keep each Deployment available continuously except for planned maintenance, announced in advance, and take encrypted backups that we test for restore. Support is provided by email at primary.mazoji.bendrija@gmail.com on Lithuanian working days. Any service levels, response times or credits apply only if stated in the order.

8. Intellectual property

The Aifredas software, its documentation and this website remain our property or that of our licensors. The customer receives a non-exclusive, non-transferable right to use the Deployment for its internal operations for the term of the agreement. Feedback the customer gives us may be used to improve the service without obligation.

9. Fees

Fees, invoicing intervals and payment terms are set out in the order. Third-party charges that depend on the customer's usage, such as bank account information fees, are passed through at cost unless the order says otherwise. Invoices are payable within 14 days; we may suspend the service after written notice if an undisputed invoice remains unpaid 30 days after its due date.

10. Warranties and liability

We will provide the service with reasonable skill and care. Except as stated in the agreement, the service is provided without other warranties. Neither party is liable for indirect or consequential loss, or for loss of profit or data, except where liability cannot be limited by law, for wilful misconduct or gross negligence, or for breach of confidentiality or data protection obligations. Our total liability under the agreement in any contract year is limited to the fees paid by the customer for that year. The website is provided as is for information only.

11. Term and termination

The agreement runs for the term in the order and renews as stated there. Either party may terminate for material breach not remedied within thirty days of written notice, or immediately if the other party becomes insolvent. On termination we make the customer's data available for export in a documented format for 30 days, then delete the Deployment and its backups and confirm deletion in writing.

12. Governing law

The agreement is governed by the law of the Republic of Lithuania. Disputes that cannot be settled by negotiation are submitted to the competent court in Vilnius, Lithuania.

13. Contact

Primary MB, company code 307697149, Lithuania · primary.mazoji.bendrija@gmail.com